Passpam guide
For fans
Everything you can do with your Passpam account, step by step — and how to do it.
Sign in to see what you have already done. Sign in · Create my account
Contents (25)
- Buy a ticket
- My tickets and QR code
- Your ticket in your Wallet
- Give a ticket
- Resell a ticket
- Add friends
- 24-hour statuses
- Who’s going?
- Go out with friends
- Pay together
- Share your Moments
- Follow organizers
- Follow your artists
- Follow your favorite venues
- Alerts at the right time
- The weekend summary
- Your Passpam points
- Event day
- Ask a question before the event
- Leave a review
- Pay in instalments
- Buy for a loved one
- The Passpam app
- Choose your notifications
- Protect your account
-
Step 1
Buy a ticket
Find an event and pay in a few minutes with MonCash or bank card.
How to do it
- Open “Discover” and pick an event.
- Choose your tickets and how many you need.
- Pay: your tickets arrive by email and in “My tickets”.
-
Step 2
My tickets and QR code
All your tickets in one place, with the QR code to show at the entrance.
How to do it
- Open “My tickets”.
- Tap a ticket to show its QR code.
- On the day, show it at the entrance (on screen or printed).
-
Step 3
Your ticket in your Wallet
Keep your ticket in Apple Wallet, always at hand.
How to do it
- Open the ticket in “My tickets”.
- Tap “Add to Apple Wallet”.
- The ticket stays on your phone, ready for the entrance.
-
Step 4
Give a ticket
Give or transfer a ticket to someone: they get it with their own QR code.
How to do it
- Open the ticket in “My tickets”.
- Tap “Give this ticket” and enter the person’s email or WhatsApp number.
- They receive the ticket with a new QR code; yours no longer works.
-
Step 5
Resell a ticket
Can’t go anymore? Resell your ticket on Passpam, when the organizer has opened resale for the event.
How to do it
- Open the ticket in “My tickets”.
- Tap “Resell this ticket” and set your price.
- Once sold, the buyer gets a new QR code and you are paid after the event.
-
Step 6
Add friends
Find your friends on Passpam and choose what you share with them.
How to do it
- Open “My friends” and tap “Add a friend”.
- Send a request with their @username, or share your QR code or invite link.
- Choose what your friends see in “Privacy”.
-
Step 7
24-hour statuses
Share a photo or a short text with your friends; it disappears after 24 hours.
How to do it
- Open “Statuses”.
- Tap “Post a status” and add a photo or some text.
- Only your friends see it, for 24 hours.
-
Step 8
Who’s going?
On an event page, see which of your friends are going — only those who chose to show it.
How to do it
- Open an event: “Who’s going?” shows your friends who are going.
- To appear too, tap “Show my friends”.
- They only see that you are going: never your ticket, seat or price.
-
Step 9
Go out with friends
Invite your friends to an event and get organized together.
How to do it
- On the event page, tap “Invite friends”.
- They answer: I’m going, Maybe or No.
- Everyone gets their ticket; Passpam reminds you the day before.
-
Step 10
Pay together
When the organizer offers it, split the ticket price with your friends: everyone pays their share.
How to do it
- At checkout, choose “Together (group payment)”.
- Send the link to your friends: everyone pays their share.
- See who has paid in “My group payments”.
-
Step 11
Share your Moments
After an event you had a ticket for, share your photos on its page.
How to do it
- Open the event page.
- Tap “Post a moment” and choose a photo.
- Other attendees can like it; you can remove it whenever you want.
-
Step 12
Follow organizers
Be notified of new events from the organizers you love.
How to do it
- On an organizer’s page, tap “Follow”.
- You are notified when they announce a new event.
- Find everything in “What I follow”.
-
Step 13
Follow your artists
Never miss your favorite artists’ shows again.
How to do it
- Open an artist’s page (from an event or in “Artists”).
- Tap “Follow”: you are notified of their new events.
- Find them in “What I follow”.
-
Step 14
Follow your favorite venues
Be notified of new events at the venues you love.
How to do it
- On an event page, tap “Follow this venue”.
- You are notified of its upcoming events.
- Find them in “What I follow”.
-
Step 15
Alerts at the right time
Passpam tells you when sales open and when few tickets are left, for what you follow or mark “Interested”.
How to do it
- Follow organizers or artists, or mark events “Interested”.
- Choose your alerts in “What I follow”.
- No alerts at night: they wait until morning.
-
Step 16
The weekend summary
Once a week, a selection of weekend events near you.
How to do it
- Add your city in “My profile”.
- Get the summary every week, in the app and by email.
- One click in the email is enough to stop it.
-
Step 17
Your Passpam points
Earn points when you buy tickets and go to events, then enjoy perks.
How to do it
- Buy your tickets while signed in: points are added automatically.
- Track your balance and level in “My points”.
- Exchange your points for a perk when one is offered.
-
Step 18
Event day
On the day, find your ticket, the schedule, practical info and the organizer’s announcements in one place.
How to do it
- On the day, open your ticket in “My tickets”.
- Open “Event day”: schedule, access and announcements.
- Show your QR code at the entrance.
-
Step 19
Ask a question before the event
A question about access, times or the schedule? Ask it on the event page.
How to do it
- Open the event and go to “Questions”.
- Tap “Ask a question”.
- You are notified when the organizer answers.
-
Step 20
Leave a review
After an event you attended, leave a review to help other fans.
How to do it
- After the event, open its page.
- Tap “Leave a review”: a rating and a few words.
- You can edit it for a limited time.
-
Step 21
Pay in instalments
When the organizer offers it, pay a deposit, then the rest in a few payments before the event.
How to do it
- At checkout, choose “In instalments”.
- Pay the deposit; Passpam reminds you of each due date.
- Your tickets arrive once everything is paid.
-
Step 22
Buy for a loved one
From here or abroad, buy a ticket for someone: they receive it directly.
How to do it
- At checkout, tick “I’m buying for someone else”.
- Enter their name and their email, WhatsApp number or Passpam @username.
- They receive the ticket; you keep the receipt.
-
Step 23
The Passpam app
Your tickets, friends and alerts in your pocket, on the App Store.
How to do it
- Download “Passpam” on the App Store.
- Sign in with the same account as on the website.
- Allow notifications so you don’t miss anything.
-
Step 24
Choose your notifications
Decide what Passpam sends you, and through which channel.
How to do it
- Open “Notifications”, then “Preferences”.
- Tick or untick each type of message and each channel.
- Security messages always stay on.
-
Step 25
Protect your account
Keep your account safe and your details up to date.
How to do it
- In “My profile”, check your name, phone and city.
- In “Security”, turn on two-step verification.
- Never share your password: Passpam will never ask you for it.