Passpam guide

For fans

Everything you can do with your Passpam account, step by step — and how to do it.

Contents (25)
  1. Buy a ticket
  2. My tickets and QR code
  3. Your ticket in your Wallet
  4. Give a ticket
  5. Resell a ticket
  6. Add friends
  7. 24-hour statuses
  8. Who’s going?
  9. Go out with friends
  10. Pay together
  11. Share your Moments
  12. Follow organizers
  13. Follow your artists
  14. Follow your favorite venues
  15. Alerts at the right time
  16. The weekend summary
  17. Your Passpam points
  18. Event day
  19. Ask a question before the event
  20. Leave a review
  21. Pay in instalments
  22. Buy for a loved one
  23. The Passpam app
  24. Choose your notifications
  25. Protect your account
  1. Step 1

    Buy a ticket

    Find an event and pay in a few minutes with MonCash or bank card.

    How to do it

    1. Open “Discover” and pick an event.
    2. Choose your tickets and how many you need.
    3. Pay: your tickets arrive by email and in “My tickets”.
  2. Step 2

    My tickets and QR code

    All your tickets in one place, with the QR code to show at the entrance.

    How to do it

    1. Open “My tickets”.
    2. Tap a ticket to show its QR code.
    3. On the day, show it at the entrance (on screen or printed).
  3. Step 3

    Your ticket in your Wallet

    Keep your ticket in Apple Wallet, always at hand.

    How to do it

    1. Open the ticket in “My tickets”.
    2. Tap “Add to Apple Wallet”.
    3. The ticket stays on your phone, ready for the entrance.
  4. Step 4

    Give a ticket

    Give or transfer a ticket to someone: they get it with their own QR code.

    How to do it

    1. Open the ticket in “My tickets”.
    2. Tap “Give this ticket” and enter the person’s email or WhatsApp number.
    3. They receive the ticket with a new QR code; yours no longer works.
  5. Step 5

    Resell a ticket

    Can’t go anymore? Resell your ticket on Passpam, when the organizer has opened resale for the event.

    How to do it

    1. Open the ticket in “My tickets”.
    2. Tap “Resell this ticket” and set your price.
    3. Once sold, the buyer gets a new QR code and you are paid after the event.
  6. Step 6

    Add friends

    Find your friends on Passpam and choose what you share with them.

    How to do it

    1. Open “My friends” and tap “Add a friend”.
    2. Send a request with their @username, or share your QR code or invite link.
    3. Choose what your friends see in “Privacy”.
  7. Step 7

    24-hour statuses

    Share a photo or a short text with your friends; it disappears after 24 hours.

    How to do it

    1. Open “Statuses”.
    2. Tap “Post a status” and add a photo or some text.
    3. Only your friends see it, for 24 hours.
  8. Step 8

    Who’s going?

    On an event page, see which of your friends are going — only those who chose to show it.

    How to do it

    1. Open an event: “Who’s going?” shows your friends who are going.
    2. To appear too, tap “Show my friends”.
    3. They only see that you are going: never your ticket, seat or price.
  9. Step 9

    Go out with friends

    Invite your friends to an event and get organized together.

    How to do it

    1. On the event page, tap “Invite friends”.
    2. They answer: I’m going, Maybe or No.
    3. Everyone gets their ticket; Passpam reminds you the day before.
  10. Step 10

    Pay together

    When the organizer offers it, split the ticket price with your friends: everyone pays their share.

    How to do it

    1. At checkout, choose “Together (group payment)”.
    2. Send the link to your friends: everyone pays their share.
    3. See who has paid in “My group payments”.
  11. Step 11

    Share your Moments

    After an event you had a ticket for, share your photos on its page.

    How to do it

    1. Open the event page.
    2. Tap “Post a moment” and choose a photo.
    3. Other attendees can like it; you can remove it whenever you want.
  12. Step 12

    Follow organizers

    Be notified of new events from the organizers you love.

    How to do it

    1. On an organizer’s page, tap “Follow”.
    2. You are notified when they announce a new event.
    3. Find everything in “What I follow”.
  13. Step 13

    Follow your artists

    Never miss your favorite artists’ shows again.

    How to do it

    1. Open an artist’s page (from an event or in “Artists”).
    2. Tap “Follow”: you are notified of their new events.
    3. Find them in “What I follow”.
  14. Step 14

    Follow your favorite venues

    Be notified of new events at the venues you love.

    How to do it

    1. On an event page, tap “Follow this venue”.
    2. You are notified of its upcoming events.
    3. Find them in “What I follow”.
  15. Step 15

    Alerts at the right time

    Passpam tells you when sales open and when few tickets are left, for what you follow or mark “Interested”.

    How to do it

    1. Follow organizers or artists, or mark events “Interested”.
    2. Choose your alerts in “What I follow”.
    3. No alerts at night: they wait until morning.
  16. Step 16

    The weekend summary

    Once a week, a selection of weekend events near you.

    How to do it

    1. Add your city in “My profile”.
    2. Get the summary every week, in the app and by email.
    3. One click in the email is enough to stop it.
  17. Step 17

    Your Passpam points

    Earn points when you buy tickets and go to events, then enjoy perks.

    How to do it

    1. Buy your tickets while signed in: points are added automatically.
    2. Track your balance and level in “My points”.
    3. Exchange your points for a perk when one is offered.
  18. Step 18

    Event day

    On the day, find your ticket, the schedule, practical info and the organizer’s announcements in one place.

    How to do it

    1. On the day, open your ticket in “My tickets”.
    2. Open “Event day”: schedule, access and announcements.
    3. Show your QR code at the entrance.
  19. Step 19

    Ask a question before the event

    A question about access, times or the schedule? Ask it on the event page.

    How to do it

    1. Open the event and go to “Questions”.
    2. Tap “Ask a question”.
    3. You are notified when the organizer answers.
  20. Step 20

    Leave a review

    After an event you attended, leave a review to help other fans.

    How to do it

    1. After the event, open its page.
    2. Tap “Leave a review”: a rating and a few words.
    3. You can edit it for a limited time.
  21. Step 21

    Pay in instalments

    When the organizer offers it, pay a deposit, then the rest in a few payments before the event.

    How to do it

    1. At checkout, choose “In instalments”.
    2. Pay the deposit; Passpam reminds you of each due date.
    3. Your tickets arrive once everything is paid.
  22. Step 22

    Buy for a loved one

    From here or abroad, buy a ticket for someone: they receive it directly.

    How to do it

    1. At checkout, tick “I’m buying for someone else”.
    2. Enter their name and their email, WhatsApp number or Passpam @username.
    3. They receive the ticket; you keep the receipt.
  23. Step 23

    The Passpam app

    Your tickets, friends and alerts in your pocket, on the App Store.

    How to do it

    1. Download “Passpam” on the App Store.
    2. Sign in with the same account as on the website.
    3. Allow notifications so you don’t miss anything.

    Download on the App Store

  24. Step 24

    Choose your notifications

    Decide what Passpam sends you, and through which channel.

    How to do it

    1. Open “Notifications”, then “Preferences”.
    2. Tick or untick each type of message and each channel.
    3. Security messages always stay on.
  25. Step 25

    Protect your account

    Keep your account safe and your details up to date.

    How to do it

    1. In “My profile”, check your name, phone and city.
    2. In “Security”, turn on two-step verification.
    3. Never share your password: Passpam will never ask you for it.